Food Safety Policy

Effective Date: July 2026

This Food Storage & Safety Policy applies to all fruit tea products sold through spimole.com.

At Spimole, we are committed to providing quality fruit tea products and helping customers maintain product freshness, quality, and safe consumption. This policy provides important information regarding product handling, storage recommendations, preparation, and food safety practices.

1. Product Quality Commitment

Our fruit tea products are made with carefully selected ingredients and processed through controlled production methods designed to help preserve natural flavor, aroma, and overall product quality.

We work with reliable suppliers and production partners that follow established food handling procedures and quality control practices.

Before products are packaged and made available to customers, quality checks are performed to help ensure products meet applicable food safety and quality expectations.

2. Storage Instructions After Delivery

Proper storage helps maintain the flavor, aroma, texture, and freshness of fruit tea products.

Unopened Products

For unopened packages, we recommend:

• Store in a cool, dry, and well-ventilated place

• Keep away from direct sunlight, heat sources, and excessive humidity

• Avoid storing near strong odors or areas with frequent temperature changes

• Keep products sealed until ready for use

Opened Products

After opening:

• Reseal the package securely after each use

• Store remaining products in an airtight container if the original packaging cannot be resealed

• Keep away from moisture, dust, and other contaminants

• Use within a reasonable period to maintain the best flavor and freshness

Because fruit tea ingredients may absorb moisture from the environment, proper sealing after opening is important.

Refrigeration

Refrigeration is generally not required unless specifically indicated on the product packaging.

If you choose to refrigerate opened products:

• Keep products in a sealed container or properly closed package

• Protect products from moisture and condensation

• Allow products to return to normal temperature before use if necessary

Do not freeze products unless specifically recommended, as freezing may affect texture, aroma, or overall drinking experience.

3. Food Safety Guidelines

Check Before Use

Before preparing or consuming our products, please inspect the packaging and product condition.

Do not use products if you notice:

• Damaged or opened packaging

• Unusual odor

• Visible mold

• Abnormal appearance

• Signs of moisture damage or spoilage

If you receive a product with quality concerns, please contact our customer support team promptly.

Proper Preparation and Use

Spimole fruit tea products are intended for beverage preparation and personal consumption.

Customers should:

• Follow the preparation instructions provided on product packaging or product pages

• Use clean utensils and containers when preparing beverages

• Store unused products properly after each use

Dietary Considerations

Customers with:

• Food allergies

• Ingredient sensitivities

• Specific dietary requirements

should review ingredient information and allergen notices before consumption.

Parents, guardians, and caregivers should provide appropriate supervision when products are prepared or consumed by children.

4. Shelf Life Information

Best before dates or other product freshness information are provided on product packaging when applicable.

To maintain product quality:

• Consume products within the recommended period

• Follow all storage instructions

• Avoid using products that are expired, damaged, or improperly stored

Product quality may be affected if recommended storage conditions are not followed.

5. Reporting Damaged or Quality Issues

If you receive a product that is damaged, defective, or has quality concerns, please contact us within 48 hours after delivery.

To help us review your request, please provide:

• Order number

• Photos or videos showing the product issue

• Photo of the shipping package and shipping label

• Description of the problem

After reviewing the information provided, we will determine an appropriate solution, which may include a replacement or refund according to our Return & Refund Policy.

6. Customer Food Safety Responsibilities

Spimole is committed to providing clear product information and quality fruit tea products.

Customers are responsible for:

• Following recommended storage instructions

• Reviewing ingredient and allergen information before use

• Preparing products according to provided instructions

• Avoiding consumption of products showing signs of spoilage

• Considering personal dietary needs and sensitivities

We are not responsible for issues caused by improper storage, incorrect preparation, misuse of products, or individual sensitivities unrelated to product quality.

7. Policy Updates

We may update this Food Storage & Safety Policy from time to time to reflect changes in our products, business practices, or applicable food safety requirements.

Any updated version will be posted on this page with the revised Effective Date.

Continued purchase or use of products from spimole.com after updates are published indicates acceptance of the revised policy.

8. Contact Us

If you have any questions regarding product storage, preparation, ingredients, food safety, or product quality, please contact our customer support team:

D&A SHOP LLC

1700 NW 97th Ave

DORAL, FL 33172

United States

Email: [email protected]