Return policy

Effective Date: July 2026

This Return & Refund Policy applies to all fruit tea products purchased through spimole.com. Due to the nature of food and beverage products, we have established the following guidelines to ensure product safety, quality, and a fair shopping experience for all customers.

By placing an order on our website, you acknowledge and agree to the terms outlined below.

1. General Return Policy for Food Products

For health, safety, and quality control reasons, we generally do not accept returns of food and beverage products that have been:

• Opened

• Used

• Consumed partially or completely

• Removed from original sealed packaging

We also do not accept returns or refunds for:

• Personal taste preferences

• Flavor preferences or dislikes

• Changes of mind after purchase

• Incorrect expectations regarding product taste or usage

We recommend carefully reviewing product descriptions, ingredients, preparation instructions, and storage recommendations before placing an order.

2. Eligible Refund or Replacement Situations

We may provide a refund or replacement in the following situations:

Damaged During Shipping

If your package arrives with products that are:

• Damaged

• Broken or severely crushed

• Leaking

• Incorrectly packaged

• Clearly affected during transportation

Please contact us so we can review the situation and provide an appropriate solution.

Incorrect or Missing Items

If you receive:

• A product different from what you ordered

• Missing items from your order

Please notify us and we will investigate the issue and arrange a suitable resolution.

Product Quality Issues

If you believe there is a quality issue with the product you received, please contact our customer support team with relevant details and supporting evidence.

3. Required Information for Claims

To help us review your request efficiently, please contact us within 48 hours after delivery and provide:

• Your order number

• Clear photos or videos of the package and shipping label

• Photos or videos showing the product issue

• A description of the problem

Claims submitted without sufficient supporting information may not be approved.

4. Replacement & Exchange Policy

For eligible issues, we may provide a replacement instead of a refund depending on product availability and the specific circumstances.

The replacement process is as follows:

1. Contact our customer support team with your order details and supporting evidence.

2. Our team will review your request within 2–3 business days.

3. If approved, we will arrange shipment of the replacement product.

Replacement products will normally be shipped using our standard shipping method. Customers are not required to return damaged food products unless specifically requested by our support team.

5. Replacement Fees & Additional Charges

For approved cases caused by:

• Shipping damage

• Incorrect items sent by us

• Product quality issues confirmed by our team

We will provide a replacement at no additional cost.

If a replacement request is approved due to circumstances caused by the customer, such as:

• Incorrect shipping information provided by the customer

• Customer requesting a different product after delivery

• Other non-quality-related reasons accepted at our discretion

Additional shipping or replacement costs may apply. Any applicable charges will be communicated and confirmed before processing.

6. Refund Process

Once your refund request is approved:

• We will process the refund to your original payment method.

• Refund processing will generally begin within 3–5 business days after approval.

• The refunded amount may take approximately 7–10 business days to appear in your account, depending on your payment provider.

7. Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping information during checkout

• Checking delivered packages in a timely manner

• Properly storing products according to the storage instructions provided

We are not responsible for issues caused by:

• Incorrect delivery information

• Failure to receive or collect a package

• Improper storage after delivery

• Delayed reporting of product issues

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing your order.

Cancellation requests can only be accepted before the order has entered the shipping process. Once an order has been shipped, it cannot be canceled and will be handled according to this Return & Refund Policy.

9. Policy Updates

We reserve the right to update or modify this Return & Refund Policy when necessary due to changes in business operations, product handling procedures, or applicable regulations.

Any updates will be posted on this page with the revised effective date. Continued use of our website after changes are posted means you accept the updated policy.

10. Contact Us

If you have any questions regarding returns, refunds, replacements, or order issues, please contact our customer support team:

D&A SHOP LLC

1700 NW 97th Ave

DORAL, FL 33172

United States

Email: [email protected]